Skip to main content

Work

Putting Users in the Driver's Seat

What we did:
SCDMV Online

SCDMV Online

“Cyberwoven went above and beyond in not only learning and understanding SCDMV's business model, but also listening to our needs and concerns before making recommendations. Cyberwoven continues to be a partner even after the successful launch of our new site.”

Clifton L. Simmons, Jr., CPM, Manager of IT Operations, SCDMV

Situation

The SC Department of Motor Vehicles (SCDMV) serves businesses and individuals across the entire state of South Carolina, as well as a growing number of residents from other states. Cyberwoven partnered with SCDMV to design and develop a website that makes it easy for every visitor, no matter their task, to quickly find and access information and, where possible, to complete their transactions online.

SCDMV Mobile View

SCDMV Mobile View

Photography Style

Photography Style

Photography Style

Photography Style

Plate Gallery + Location Finder Website Pages

Plate Gallery + Location Finder Website Pages

Solution

Removing Road Blocks

As a result of its many functions, the DMV website has a wide variety of content and services for a broad and diverse user base. However, the content was hard to find and not all that user-friendly. Cyberwoven used a mobile-first strategy to design an approachable, engaging, and modern website, making the site and the DMV's services more efficient for visitors to both navigate and use.

Speed Up Traffic

With so much information to sort through, designing a clear, user-focused website architecture with navigational structures was imperative. This user-centric design with both user-based and task-based navigation helps visitors find what they need within three clicks.

How do you simplify a website with so many services?
Homepage Menus

Homepage Menus

Impact

Simple Solutions

The simplicity of the site means information is the star, so the Cyberwoven team paid special attention to areas where users might become frustrated. The homepage contains several pathways to get into the most popular content on the site.

Since the launch of the new site, visitors can identify the type of vehicle they drive by using a natural-language search bar, or by terms such as “moving to SC” to learn how to register their vehicle. Flyout navigation allows visitors to get anywhere on the site with just one click. Between the focus on simplicity and Cyberwoven's ongoing maintenance, the site looks, feels, and acts as new today as the day it was launched. 

Shorter Lines

After extensive load testing and caching to ensure the site loads reliably fast, even drivers in rural areas have access. The SC Department of Motor Vehicles site offers all services online, meaning fewer visitors and less time waiting in line at one of the DMV's locations.

Visit the Website

2018
AAMVA Award for Best Website - Externally Produced
52.35%
increase in website users
38.95%
increase in page views