Making South Carolina Safer
"Working with Cyberwoven has been a game-changer! We can now operate more efficiently and effectively than ever before, and I am confident this will propel our growth across the Southeast."
National Safety Council Southeastern Chapter, SCNSC, needed a new website that would streamline its operations, improve its services to staff and customers, and ultimately help achieve its mission of saving lives on the roads and in the workplace.
Cyberwoven conducted a comprehensive audit of all SCNSC business processes and systems, revealing the significant manual efforts required to maintain operational efficiency. This evaluation led to the development of a new business model that prioritized the automation of the majority of their processes. By identifying the organization's specific requirements and exploring various automation options, Cyberwoven created a tailored solution to address their needs effectively.
Integrated, Automated Solutions
The result was a fully customized website, which revolutionized the full course registration process for SCNSC. This website seamlessly integrates with their existing software, automating previously-manual tasks like generating reports and sending messages to trainees. The implementation of this technical solution alleviated the burden of manual tasks, making operations more efficient, which allows SCNSC to focus on providing top-quality safety training.
"[Cyberwoven's] commitment to excellence and attention to detail in developing our new website and CMS has allowed us to focus on what matters most—saving lives."
Within the first six months, SCNSC has gained 1,035 new organic email subscribers. In fact, they gained more in the first week after the site launch than the entire previous year.
With the automated processes in their new website, SCNSC has also seen a 30 percent decrease in their customer service emails, alleviating pressure on their support team.
SCNSC's staff has been thrilled to see dramatic decreases in administrative tasks like responding to phone traffic and emails, printing training documents, and more. They've also seen an increase in registrations and activity (without changing any internal marketing efforts), resulting in more lifesaving lessons for communities in the Southeast.